A Message to Our Valued Owners:

We would like to thank you for your selection of a Subaru vehicle. At Subaru, we take pride in our products and are committed to your continued satisfaction. It is with your continued satisfaction in mind that we are announcing the following service program.

Due to a logic issue in the current software, the Data Communication Module (DCM) may erroneously detect that either the Check Engine Light is on, or that the Electronic Power Steering light is on. This condition triggers false notifications to vehicle owners through the Subaru STARLINK system.

Subaru has developed a modification to the DCM software logic for certain 2016 model year Forester, Impreza, Crosstrek, Legacy, and Outback vehicles equipped with Telematics (STARLINK) to address this issue.

WQZ-61 Service Program FAQs:

Q: What should I do?
A: You should immediately contact your Subaru retailer (dealer) for an appointment to have this repair performed.

Q: What will be done to the vehicle?
A: Subaru will inspect your vehicle and reprogram the DCM. That repair will be performed at no cost to you.

Q: What Subaru models are involved?
A: Certain 2016 model year Forester, Impreza, Crosstrek, Legacy, and Outback vehicles equipped with Telematics (STARLINK).

Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer is able to allocate a time slot to best accommodate you.

Q: How much will this service program cost?
A: This service program will be performed free of charge at any authorized Subaru retailer.

Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this service program free of charge for you.

Q: Can I have this recall performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this recall free of charge for you.

Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this recall.

Q: How long will this repair take?
A: The time to perform the inspection and reprogramming is approximately 30 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling.

Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html, by selecting Email Us then selecting Update Address from the drop down menu.